Please take a moment to review KNEXT's refund policy, privacy information, terms and conditions.
Refunds for Products Not Started
A full refund will be granted if requested prior to the start of the product purchased and within 30 days of the purchase date. After 30 days of the purchase date, refunds are no longer available.
Refunds for Products/Services In Process
Learning Recognition Course (LRC)
The LRC is designed as a self-paced learning experience. Refunds requested within the first two weeks of purchase, prior to the completion of the first module, will be refunded at 50%. After two weeks from purchase or after the first module is completed, a $500 refund is available if all modules of the LRC are completed but a portfolio is not submitted for evaluation. The $500 refund is available for 2 months from the date the LRC is purchased.
Path Course Refunds
Path Courses are designed as self-paced learning experiences. The first module of all Path Courses is free of charge. After Path Courses are purchased, refunds requested within the first two weeks of purchase, prior to the completion of the second module of the course, will be refunded at 50%. After two weeks from purchase or after the completion of the second module of the course, refunds are no longer available.
Bundled products are a group of packaged products sold together at a discount. Refunds requested within the first two weeks of the purchase of a bundled product, prior to the completion of the first purchased module of any course (LRC Module 1 and Path Courses Module 2) included in a bundle, will be refunded at 50%. After two weeks from purchase date or after any course within the bundle’s first purchased module is completed, a $500 refund is available if all modules of the LRC are completed but a portfolio is not submitted for evaluation. The $500 refund is available for 2 months from the date the bundle is purchased.
After a KNEXT service is purchased and the KNEXT service is started, a refund must be requested within the first 2 weeks of purchase. The refund amount is equivalent to the unused service purchased, as a percentage of the total service purchased. After the first two weeks of purchase, services refunds are no longer available. For example, if a learner purchases 4 hours of “Services” for $400 and uses 2 hours of the “Service” in the first two weeks, that learner will be eligible to request a refund of 50% since half of the service was used. The refund would be $200.
Refund Contact Information
All refund requests must be in writing via email to firstname.lastname@example.org. Refund emails must include your name and telephone, amount requested and details regarding the refund requested.
Please allow 4-6 weeks to process refunds.
Last Updated: May 2010
By using the Site, you agree to be bound by this contract. If you do not accept the Agreement, do not use the Site.
CHANGES TO THE AGREEMENT
We may change this Agreement at any time, so we encourage you to review it periodically before using the Site. To assist you in doing this, we will make the most recent version of the Agreement available on the Site, and we will indicate at the top of the Agreement the most recent date when it was modified.
By continuing to use the Site after we modify the Agreement, you accept the new version of the Agreement. Therefore, it is important that you read this page regularly to ensure you are familiar with the most updated Agreement. If you do not agree to the changes, you should not continue to use the Site and should instead contact us by emailing email@example.com.
SCOPE OF LICENSE
In exchange for your acceptance of this Agreement, you are authorized to use the Site, but only for personal and noncommercial purposes. In particular, you cannot use the Site to generate revenue or to distribute or redistribute any portion of the Site.
The Site contains material that is protected by copyright, trademark, or other intellectual property rights, and the Site itself is protected as a collective work under the copyright laws of the United States and other countries. Except for User Content (defined below) that you own, you may not download, modify, publish, transmit, create derivative works from, or in any way exploit, any component of the Site.
You may link to the homepage of the Site as long as the link does not cast us in a false or misleading light. Please let us know if you link to the Informational Site by contacting us at firstname.lastname@example.org.
You may not frame the content of the Informational Site. You may not use metatags or any other “hidden text” that incorporates the KNEXT Trademarks or our name without our express written consent.
The Site is intended for the use of adults 18 years or older and children over the age of 13. You are not permitted to use the Site if you are under the age of 13. By using the Site, you agree to provide us with accurate information concerning your age or identity if we request it. You also agree not to assist children under the age of 13 in accessing the Site or to attempt to contact children under 13 through the Site.
USER CONTENT AND COMMUNICATIONS
Some parts of the Site allow you to post your own content or communicate with others. When you use the Site to post or transmit text, video, audio, or other material (“User Content”), you agree to accept sole responsibility for your User Content.
You also represent and warrant to us that the User Content is your own original creation, that it does not include the work of others, and that you have the necessary legal rights to give us the license described in this Agreement.
When you use the Site to post or transmit any User Content, you grant us, our affiliates, and our partners and designees, licensees, or sublicensees, a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, sublicensable right and license to make, use, sell, sublicense, reproduce, distribute, perform, display, prepare derivative works from and otherwise exploit all such content and material as if we were the full owner thereof, in any media formats and any media channels now known or later developed. In addition, you agree to allow us, our affiliates, and our partners and designees, licensees, or sublicensees, to use your name, identity, likeness, and other identifying characteristics for promotional or any other purposes without notifying or further compensating you.
In order to ensure that all of our users enjoy their use of the Site, you agree that none of your User Content will:
- infringe on the intellectual property, trade secret, privacy, or publicity rights of others;
- contain any material that could be considered unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, indecent, sexually explicit, or hateful, or content that refers negatively to people or groups on the basis of their race, ethnicity, religion, sexual orientation, gender, or similar characteristics;
- be posted in a false name or the name of another person, or include impersonations of any person, except where such impersonations are obvious and are included exclusively for the purpose of parody;
- include illegal material or encourage, solicit, or glorify illegal activity;
- contain false statements or misrepresentations that could damage you, us, or a third party;
- include commercial advertisements or solicitations, except if we have specifically authorized their inclusion; or
- include material that is otherwise objectionable to us.
We do not routinely monitor User Content or edit or approve User Content prior to its publication. As a result, you agree that we cannot take responsibility for User Content and that we are not obligated to monitor User Content.
If we become aware of User Content that we believe to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, including by violating this Agreement, we may − but are not required to − act in good faith to restrict access to or availability of such User Content.
If you become aware of User Content on the Site that you believe to be objectionable or to violate this Agreement, or that you believe may cause injury to yourself, us, or any third party, you agree to notify us of such content immediately by emailing email@example.com.
In exchange for your access to the Site, you agree not to take any steps that are intended to or could damage, inhibit, or prevent operation of the Site or that could cause injury to yourself, to us, or to anyone else.
Without limitation, you agree not to attempt to:
- modify the Site or make it possible for you or someone else to access the Site without using an interface that we provide (including through the use of spiders or robots, except to facilitate the creation of public search engines that catalog publicly accessible portions of the Site);
- introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- damage, disable, overburden, impair, or gain unauthorized access to the Site or our servers, computer network, or user accounts;
- collect information about other users for the purpose of sending, or to facilitate or encourage the sending of, unsolicited bulk or other communications, or for any other purpose not explicitly authorized by us;
- falsify, conceal, or modify information identifying yourself or another user, including Internet Protocol header information;
- use our servers, networks, or other facilities for any purpose not explicitly authorized by us, including for the transmission of messages not authorized by us, or to interfere with or cause damage to the Site or any other service operated by us or any other party; or
- take any other action that we, in our exclusive discretion, believe may damage or injure you, us, or any third party.
Last Revised: March 2011
Collection and Use of Personal Data
Collection of Personally Identifying Information
Collection of Personally Identifying Information. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. We do not knowingly collect information from children under the age of 13.
How We Use Your Information
We may use your personal data in the following ways:
- For the purpose for which you specifically provided the personal data, for example to respond to a specific inquiry.
- To send you notifications about your accounts or transactions (with us and to otherwise contact you with information that we believe will be of interest to you.
- To notify you about our products and services and special offers.
- To enhance existing features or develop new features products and services.
- To allow you access to the Site to post your own content or communicate with others.
- To share information with our partner institutions, businesses and third-party affiliates.
- To track your progress with our products, including usage and payment history.
We may combine the information that we collect from you on the Site with information that we collect from third parties.
KNEXT is concerned with the security of your personal data. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Sharing with Third Parties
We collect anonymous data when you visit most pages on the KNEXT Site. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring web site addresses. Some parts of the KNEXT Site use embedded pixel technologies to facilitate your use of the Web site and to track general traffic.
We use your anonymous data to obtain general statistics regarding the use of the KNEXT Site and its specific Web pages and to evaluate how our visitors use and navigate our Web site on an aggregate basis. We do not link your anonymous data with personal data.
Links to Other Web Sites
Transfer of Data Outside of Your Home Country
Your information may be stored, processed and accessed in the United States or any other countries where KNEXT has facilities. By using the Sites, and the KNEXT services, you consent to the transfer of information outside your country.
Questions about Data Collection and Processing
You may ask questions about the data you have submitted through this KNEXT Site by using the information below to contact KNEXT.
Your Ability To Choose
You can let us know that you do not wish for us to share your information with third parties for marketing purposes or to notify you about our own products and services and special offers by opting out at the time that you submit your Student Matching Profile or by sending us a written request either by email to firstname.lastname@example.org or via postal mail. When composing your email, please include the word "Unsubscribe" in the subject line. You may also click on the following www.knext.com/unsubscribe to add your email address directly to our Unsubscribe list. Please address postal mail requests to:
1515 W. Cypress Creek Road
Fort Lauderdale, FL 33309
Review and Correction
You may review and update the personal data you have provided to us by contacting us by phone or by sending us written notice via postal mail to:
Attn: Information Inquiry or Update
1515 W. Cypress Creek Road
Fort Lauderdale, FL 33309
NOTICE OF COPYRIGHT INFRINGEMENT
We respect the rights of all copyright holders, and we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our designated copyright agent with the following information:
- identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- information reasonably sufficient to permit us to contact the complaining party;
- a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Our copyright agent for notice of claims of infringement on the Site is:
Vanessa J. Soman
395 Hudson Street, 4th Floor
New York, NY 10106
Telephone: (212) 974-6254
Fax: (212) 489-2301
This contact information is only for suspected copyright infringement. If you would like to contact us about another matter, please email us at email@example.com. We will remove any content that infringes upon the copyright of any person under the laws of the United States upon receipt of such a statement (or any statement in conformance with 17 U.S.C. § 512(c)(3)), and will terminate the access privileges of those who repeatedly infringe on the copyright of others. United States law imposes substantial penalties for falsely submitting a notice of copyright infringement.
LINKED WEBSITES AND ADVERTISING
As a convenience to users, we may provide links to third-party content, websites or services. We do not endorse, sponsor, control, or otherwise accept responsibility for this material, except to the extent that we otherwise control it.
DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
You understand that the Site is provided purely for your entertainment, and we do not guarantee that the information provided on the Site will be accurate or updated. We do not guarantee that we will continue to provide the Site, that the Site will be available at any particular time or from any particular place, or that it will continue to function in the manner that it currently functions.
You agree not to hold us liable for damages you claim are caused by third parties who contact you using the Site or become aware of your identity through the use of the Site, and you understand that, while such behavior is a violation of this Agreement, we need not attempt to control or identify individuals who falsify their identities or provide false information to others through the use of the Site. You agree that we are not liable for the infringing, defamatory, offensive, or illegal contact of third parties, including other users.
IN NO EVENT WILL WE, OUR PARENTS OR AFFILIATES, OR ANY OF OUR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”), BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF THE SITE (INCLUDING ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN, OBTAINED ON OR PROVIDED THROUGH THE SITE OR CONTENT CREATED ON OR THROUGH THE SITE).
THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF THE SERVICES, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, GROSS NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION, EVEN IF THE CLAIM ALLEGES THAT THE INDEMNIFIED PARTIES’ CONDUCT WAS WILLFUL.
You agree to defend, indemnify and hold harmless the INDEMNIFIED Parties from and against ANY AND all claims, damages, losses, liabilities, costs of debt, and expenses (including but not limited to attorney’s fees AND COSTS) arising from or in connection with: (i) your use of and access to the SITE; (ii) your violation of any term of THIS AGREEMENT; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (Iv) any claim that your User CONTENT caused damage to THE INDEMNIFIED PARTIES, YOURSELF, OR a third party. YOU FURTHER AGREE TO PROVIDE ALL REQUESTED ASSISTANCE TO THE INDEMNIFIED PARTIES IN DEFENDING OR PROSECUTING ANY LEGAL ACTION COVERED BY THIS INDEMNIFICATION. This defense and indemnification obligation will survive any termination of this Agreement or your access to the SITE.
GOVERNING LAW; INTEGRATION; NO WAIVER; SEVERABILITY; TERMINATION
You agree that any dispute between you and us will be governed by the laws of the United States of America and the State of New York, without regard to choice of law rules, and that any legal action brought by one party against the other will be brought exclusively in the appropriate court within the State of New York. If you are located outside of the United States of America, you agree that, by entering into this agreement, you voluntarily subject yourself to the jurisdiction of the courts of the United States of America and the State of New York, and you agree that you may be sued in those courts and subject to the judgments and orders of those courts.
You agree that, notwithstanding any provision of law to the contrary, if you are located outside of the United States, we may satisfy our obligation to serve you with legal process by sending an electronic mail message to the email address that you provided when you registered for the Services or by sending a paper communication to you at the postal address that you provided when you registered for the Services. You further agree that service will be deemed accomplished when we send the electronic mail message or paper communication, as appropriate, and that service may be proven through evidence that we sent the communication, regardless of whether we obtain evidence that you received the communication or that the communication was not delivered.
Even if we act in a way that you believe to be inconsistent with this Agreement, those actions will not be deemed a waiver or constructive amendment of this Agreement. Similarly, our failure to object to your breach of your obligations under this Agreement does not constitute a waiver of any of our rights.
If any provision of this Agreement is ruled unlawful, void, or unenforceable, that provision will be severed from this Agreement, and the other provisions will remain effective and enforceable. In addition, the severed provision will be deemed replaced with a comparable provision that most closely reflects the intent of the parties.
We reserve the right to terminate the Site and this User Agreement at any time without notice for any reason, including, in the case of the User Agreement, for your violation of any of its provisions. The Disclaimer and Limitation of Liability and Governing Law sections of this User Agreement shall survive any such termination.
LIMITATION OF SCOPE
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your access to and use of the Site.
Please contact firstname.lastname@example.org if you have any questions or comments about this Agreement.